Solving Adobe Creative Cloud Login Problems: A Guide for Purdue Faculty and Staff

As a faculty or staff member at Purdue University, you may encounter issues when logging into your Adobe Creative Cloud account. This article aims to provide guidance on resolving common problems and understanding the licensing agreement for Adobe Creative Cloud.

Eligibility for Adobe Creative Cloud and Acrobat DC License

The Enterprise Term License Agreement (ETLA) extends to University use for Purdue faculty and staff, excluding student employees. The ETLA contract with Adobe covers West Lafayette, Calumet, and North Central Campuses, providing access to Creative Cloud, Acrobat, and Creative Cloud Services.

* Eligible users include faculty, staff, students, and student employees on University-owned or leased computers.

* The license is for each University-managed computer, with rights to install on one University-owned or leased computer per license.

* Adobe Cloud is not suitable for sensitive or restricted data.

* Users can request a device-only license through the Purdue Service Portal for a quote.

Using Adobe Creative Cloud

Adobe Creative Cloud 2018 includes a range of applications, such as Acrobat, Premiere Pro, Photoshop, Dreamweaver, Lightroom, After Effects, Audition, Bridge, Edge Animate, Fireworks, Flash Professional, Illustrator, InCopy, InDesign, Media Encoder, Prelude, and SpeedGrade.

Troubleshooting Adobe Creative Cloud Login Problems

If you encounter issues when logging into your Adobe Creative Cloud account, try the following steps:

* Check your credentials: Ensure that your username and password are correct.

* Update your software: Make sure your Adobe Creative Cloud applications are up-to-date.

* Clear browser cache: Sometimes, clearing your browser's cache can resolve login issues.

Contacting Support for Adobe Creative Cloud

If you require further assistance or have questions about the Adobe Enterprise Dashboard, please contact your departmental IT support. They will be able to guide you through the process and provide additional information on using Adobe Creative Cloud for teaching, learning, non-commercial research, and administration purposes.

By understanding the licensing agreement and troubleshooting common issues, you can effectively use Adobe Creative Cloud to enhance your work at Purdue University.

Adobe creative cloud login problems